Sean McEvoy

SVP, Business Development Veritone

Wed, Jan 27 - AI + Automation

Wednesday, January 27th, 2021

12:30 PM How AI Transforms Remote Contact Centers

Contact centers face new challenges as they grapple with spikes in demand, a remote workforce, and compliance concerns. These challenges create opportunities for AI automation solutions that deploy digital workers to come alongside human workers and make their jobs easier. In this session you will learn how AI applied to calls, emails, texts, chats and social streams can automate and accelerate contact center processes. Discover what’s possible including multi-channel ingestion; voice identification; call transcription and translation; text analytics to identify topic, intent and emotional tone; object, face, and text recognition in attached images and video; and other real-time capabilities that assist agents and give managers operational insight. Attend this session and get practical advice on how best to start your contact center AI journey.