Live Chat Software
January 2020
JW Marriott, Nashville, TN
Shannon Martin, Senior Director, Global Customer Experience Operations at HomeAway

Shannon Martin


Senior Director, Global Customer Experience Operations
HomeAway

Day Three - Main Conference & Expo: Thursday, 17th January 2019

Thursday, January 17th, 2019


10:50 AM How to Develop a Model to Action Contact Propensity Analytics

  • Connect contact propensity to product usability
  • Integrate predictive analysis into customer interactions

3:30 PM How to Develop a Model to Action Contact Propensity Analytics

  • Connect contact propensity to product usability
  • Integrate predictive analysis into customer interactions

Check out the incredible speaker line-up to see who will be joining Shannon.

Download The Latest Agenda