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January 28 - 31, 2020 | JW Marriott, Nashville

Susanna Hadley

Sr. Program Manager, Customer Experience Strategy T-Mobile

Day Four - Main Conference & Expo: Friday, January 31st, 2020

Friday, January 31st, 2020

2:00 PM Use Data to Discover New Ways to Service Your Customers

+ Analyze and re-iterate processes to create experiences that resonate with your customers
+ Build a team of experts to embody accountability and trust with your customers
+ Invest into your “cost center” to improve your metrics and change your overall philosophy

Check out the incredible speaker line-up to see who will be joining Susanna.

Download The Latest Agenda