Susanna Hadley

Sr. Program Manager, Customer Experience Strategy T-Mobile

Why Susanna?
Susanna focuses on customer experience improvement at T-Mobile. With her Team of Experts, she is servicing her customers based on emerging channels of support in customer service, VOC data analysis to drive business changes and embodies accountability to build relationships with her customers.

Have you read Susanna’s Speaker Spotlight Feature on, “6 Things T-Mobile Focuses on to Deliver Optimal Customer Experience”? Click here to read her feature. 

Day Four - Main Conference & Expo: Friday, January 31st, 2020

Friday, January 31st, 2020

2:00 PM Use Data to Discover New Ways to Service Your Customers

+ Analyze and re-iterate processes to create experiences that resonate with your customers
+ Build a team of experts to embody accountability and trust with your customers
+ Invest into your “cost center” to improve your metrics and change your overall philosophy

Check out the incredible speaker line-up to see who will be joining Susanna.

Download The Latest Agenda