Susanna Hadley

Sr. Program Manager, Customer Experience Strategy T-Mobile

Why Susanna?
Susanna focuses on customer experience improvement at T-Mobile. With her Team of Experts, she is servicing her customers based on emerging channels of support in customer service, VOC data analysis to drive business changes and embodies accountability to build relationships with her customers.

Have you read Susanna’s Speaker Spotlight Feature on, “6 Things T-Mobile Focuses on to Deliver Optimal Customer Experience”? Click here to read her feature.