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January 28 - 31, 2020 | JW Marriott, Nashville

Todd Straka

Lead Customer Experience Designer Finish Line

Day Four - Main Conference & Expo: Friday, January 31st, 2020

Friday, January 31st, 2020

1:25 PM Employee First: How to Improve Internal Service Quality through Design

+ Employee-first mentality over customer-first mentality
+ Build consistent messages throughout the organization for seamless customer interactions
+ Design an effortless and seamless experience  for contact center employees to improve workflow

Check out the incredible speaker line-up to see who will be joining Todd.

Download The Latest Agenda