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ENDS TODAY, 12/6

January 28 - 31, 2020 | JW Marriott, Nashville

Tom Farrell

SVP, Customer Support Web.com

Why Tom?
Tom has been in the contact center space as long as there has been a contact center space. He has a rich background in BPO and has opened call centers globally. As Sr. VP of Customer Support, Tom oversees most Web.com customer care interactions post sales and works closely with his teams to optimize the overall customer experience. He is actively participating in development of a pure omnichannel solution at Web.com to serve clients in the channel of their choice. 

Day Four - Main Conference & Expo: Friday, January 31st, 2020

Friday, January 31st, 2020

1:25 PM The Evolution of Support in the Contact Center

+ Provide customers with service when they want and how they want via omnichannel technology
+ Why BPO’s are a source for innovation in your contact center
+ What the future of support will look like

Check out the incredible speaker line-up to see who will be joining Tom.

Download The Latest Agenda