Live Chat Software
January 2020
JW Marriott, Nashville, TN

2019 Sponsors

Sponsors & Exhibitors

From leading a workshop, roundtable discussion, to hosting a cocktail party, we have you covered! CCW brings the entire customer care community under one roof and it’s the perfect chance for your brand to be in the spotlight.

Contact Stephen Aponte at stephen.aponte@customermanagementpractice.com to start the conversation.


Sponsor

Alorica
Website: https://www.alorica.com/

At Alorica, we only do one thing -- we make lives better. How? By creating insanely great experiences for customers -- online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world-class services, including customer relationship management and... Read More

Ameridial
Website: http://www.ameridial.com

Founded in 1987, Ameridial is a well-established family owned business with over 30 years of expertise in the call center industry. With 6 US-based locations, Ameridial offers the size and capabilities to support most client programs.At Ameridial, we are constantly striving to deliver a VIP experience to every one of... Read More

Aspect
Website: www.aspect.com

With software used by millions of agents every year and supporting billions of consumer interactions around the world, Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. The native cloud customer self-service,... Read More

BICS
Website: https://bics.com/

BICS is a leading global communications enabler bridging the telecom and digital world with a suite of strategic solutions to differentiate your Voice, Data, Messaging, Roaming, Security, Analytics, IoT deployment or Virtual Network offering in the face of dramatic market shifts. Our HQ is in Brussels, with offices across Europe,... Read More

Bold360
Website: www.bold360.com

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of AI, Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and... Read More

Bright Pattern
Website: http://www.brightpattern.com

Bright Pattern provides the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern... Read More

Calabrio
Website: http://www.calabrio.com

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall... Read More

CallMiner
Website: http://www.callminer.com

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: audio, chat, email, and social. CallMiner offers both real-time... Read More

Clarabridge
Website: www.clarabridge.com

Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives.  Businesses gain insight to improve the customer journey, spanning all business processes and customer interactions. Social care teams use Clarabridge to provide a real-time response to customers. Our technology is the most comprehensive solution for omni-source... Read More

Comm100
Website: http://www.comm100.com

Comm100 is a global provider of digital customer engagement software powered by automation, AI, and a friendly interface that's fast and easy for both visitors and agents to use. Organizations like HP, Advanced Auto Parts, Stanford University and Veridian Credit Union use Comm100 to deliver meaningful real-time conversations. Read More

Eckoh
Website: http://www.eckoh.com/us/

Eckoh is an expert global provider of secure payment products and customer contact solutions. At CCW, talk to us about how to solve the following challenges: PCI DSS ComplianceNeed to reduce fraud risk and the scope of PCI DSS compliance within your contact center? Eckoh can take away the worry of... Read More

Etech Global Services
Website: http://www.etechgs.com

Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer... Read More

ExecVision
Website: https://www.execvision.io/

ExecVision is the only Conversation Intelligence software designed by seasoned sales and customer success professionals. ExecVision uniquely empowers organizations to coach people efficiently at scale, improving rep performance, and driving human behavior change. ExecVision analyzes existing call recordings by leveraging AI to unlock key insights, flag coachable moments, interpret emotion... Read More

First Orion
Website: https://firstorion.com/

First Orion provides transparency in communication that empowers people to trust their phones again. We protect and enhance the calling experience through our data-driven, global communications platform, providing call protection software + visual call enhancement solutions for consumers, businesses and mobile carriers. We power call management and transparency solutions (including... Read More

Freshworks
Website: www.freshworks.com

Freshworks Inc. is the leading provider of cloud-based customer engagement software. Freshworks' is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The company's cloud-based suite of SaaS products is widely used by over 150,000 organisations across the world... Read More

Genesys
Website: http://www.genesys.com/

Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touch points, channels and interactions to turn customers... Read More

GlowTouch
Website: www.glowtouch.com

GlowTouch Technologies is a global customer care right sourcing organization that puts people first. Whether you are ready to effectively scale your care operations or seamlessly integrate customer success across your channels, platforms, and devices, you can depend on GlowTouch to support your needs. GlowTouch is a woman-led organization, and is... Read More

Helpshift
Website: www.helpshift.com

Helpshift bridges the disconnect between conventional customer service channels — like email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as their primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more... Read More

i2x GmbH
Website: https://i2x.ai/

Every customer conversation is rich with valuable data and information. i2x leverages the power of artificial intelligence to transform the human voice into actionable insights at the speed of a face-to-face conversation. i2x captures, understands, and delivers knowledge from phone conversations to optimize business processes, drive conversions, and consistently delight... Read More

IBEX
Website: https://ibexglobal.jobs.net/en-US/

Defragmenting the end-to-end customer lifecycle, ibex unifies and streamlines how brands acquire, support, and engage customers. Powered by smart digital customer acquisition technologies, a worldwide network of brand support & sales champions, and the most robust Customer Experience Management platform in the industry, CLX empowers global organizations to process over... Read More

IBM Watson
Website: https://www.ibm.com/watson/

IBM Watson is the AI platform for business. Watson understands structured and unstructured data, learns from collaboration and interacts with humans in a natural way. Watson is available as a set of APIs and cloud-based offerings including a cognitive, conversational bot that can both provide answers and take action.Through a... Read More

Integrity Solutions
Website: http://www.integritysolutions.com

Integrity Solutions helps organizations align attitudes and beliefs around a customer-focused strategy so they can increase sales, strengthen customer relationships, develop great leaders and retain the best talent. We help our clients to understand what it means to be a truly customer-centric and act with integrity. Attitudes, values, and beliefs... Read More

JAMPRO
Website: http://www.jamaicatradeandinvest.org

JAMPRO is an Agency of the Government of Jamaica that promotes business opportunities in export and investment to the local and international private sector which includes ICT , Shared Services and the BPO. Jamaica is the leading Outsourcing destination in the Caribbean, and has firmly established its reputation as a... Read More

Lessonly
Website: https://www.lessonly.com/

Lessonly is powerfully simple training software that helps teams learn, practice, and do better work. We are used by 1.5 million learners at more than 550 leading companies including Trunk Club, Ibotta, U.S. Cellular, and Zendesk to share knowledge, develop skills, and reinforce best practices. The result is faster onboarding,... Read More

letzNav
Website: https://letznav.com/

letzNav is a user onboarding, product adoption, and engagement platform for web-based applications. letzNav’s tools show users how to complete a task, prompt them to correct errors, and streamline how they search for support content. letzNav is the ideal solution for faster product adoption, simplified user onboarding, and seamless change... Read More

Lightico
Website: https://www.lightico.com/

Lightico’s Last Mile Customer Experience Technology enables contact center agents to accelerate sales and service requests to address business-critical CX gaps. With Lightico, while on a call, customers digitally sign documents, complete forms, share documents/ID, see images and videos and process payments securely. Lightico’s solution streamlines company processes and improves... Read More

LivePerson
Website: www.liveperson.com

LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with... Read More

LiveVox
Website: https://livevox.com/

LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk... Read More

mLevel
Website: http://www.mlevel.com/

Training and access to information are critical to contact center effectiveness. mLevel is the industry-leading eLearning solution deployed by contact centers to increase engagement, retention, and effectiveness of learning. Our learning platform makes it easy to deploy courses using microlearning and gamification - bridging the gap between traditional training and... Read More

NICE inContact
Website: www.niceincontact.com

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter... Read More

NobelBiz
Website: http://www.nobelbiz.com

NobelBiz is a telecommunications and software company dedicated specifically to the Contact Center market. We focus on solutions that improve performance, production, and compliance. Our award-winning products include: World-Class Voice inbound and outbound telco which can be enhanced with our patented, carrier-level, LocalTouch® caller ID management solution that is proven... Read More

Noble Systems
Website: http://www.noblesystems.com

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble’s CPE, CaaS and innovative premise/cloud hybrid platforms to manage millions of customer contacts each day.... Read More

PayActiv
Website: https://www.payactiv.com/

The leader in Earned Wage Access, PayActiv is a socially responsible, holistic financial wellness service that increases employee retention, recruitment and engagement. PayActiv provides your employees instant access to their earned but unpaid wages so they can plan, use, and save their money while avoiding late fees, overdrafts, and expensive... Read More

ProScheduler
Website: www.proscheduler.com

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user... Read More

Qualfon
Website: http://www.Qualfon.com

Qualfon is a mission-driven BPO company and a global provider of contact center services, back-office processing and integrated marketing solutions. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today,... Read More

Rapport Boost
Website: https://rapportboost.ai/

RapportBoost.AI help brands reduce churn, increase conversion rates, pls build stronger relationships with customers through live chat and messaging. The RapportBoost.AI Machine Augmented Conversational Intelligence™ platform uncovers the drivers of successful conversations between brands and customers. We train chat agents to build better rapport and have more engaging and profitable... Read More

Salesforce
Website: https://www.salesforce.com/

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service... Read More

ServiceNow
Website: http://www.servicenow.com

ServiceNow® Customer Service Management helps increase customer satisfaction while reducing costs. Offer customers an effortless service experience with a personalized portal and self-service options powered by virtual agents, knowledge management, communities, and automated solutions. Improve agents’ efficiency with streamlined processes designed to provide solutions faster. Deliver service as a “team... Read More

Shelf
Website: https://shelf.io/

Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by... Read More

SingleComm
Website: https://www.singlecomm.com/

SingleComm is an all-in-one customer engagement platform combining Omni-channel customer service and sales tools. SingleComm is structured to empower agents with the data they need, while also giving customers the information and experience they want.  Utilizing the latest development tools to enhance customer engagement initiatives, SingleComm provides competitive advantages for... Read More

Smooch
Website: https://smooch.io/

Smooch is a Montreal and San Francisco based software company and omnichannel conversation platform. Since 2015, Smooch has enabled leading software companies like Oracle, Zendesk, Genesys, LiveChat, Lithium and Sparkcentral to deliver persistent, omnichannel conversations between customers and brands over any messaging channel. These channels include web and in-app messengers,... Read More

SpeechIQ
Website: https://www.speechiq.com/

SpeechIQ is a revolutionary, cost-effective speech analytics and quality management platform that makes it easy to unlock the vast amount of data within your call recordings.  Through an exceptionally easy to navigate platform, it’s easier than ever to analyze calls for compliance, script adherence, sales effectiveness, and more.   See why... Read More

Talkdesk
Website: http://www.talkdesk.com

Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative... Read More

TASKE Technology
Website: http://www.taske.com/

TASKE contact center reporting software provides up-to-the-second real-time views of all callers waiting for or speaking with agents, historical reporting on inbound, outbound and internal call activity as well as call search with cradle-to-grave view. Improve contact center service levels and enhance customer retention strategies with TASKE. Read More

Teckst
Website: https://www.teckst.com/

Teckst is a platform that enables real time, human-to-human text and mobile messaging between brands and their customers. We text-enable a business’s current phone numbers and pull the messages into our platform along with those from chat applications like Facebook Messenger and WhatsApp.  The application integrates seamlessly with CRMs and customer... Read More

Teleperformance
Website: www.teleperformance.com

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers... Read More

TouchPoint One
Website: http://www.touchpointone.com

TouchPoint One is the leading provider of employee engagement and performance management solutions for contact centers. The Company’s Acuity product is a full-featured contact center performance management platform that enables improved autonomy, decision making, talent development, and process execution at every operational level. TouchPoint One customer contact solutions deliver the... Read More

TRUSTID
Website: www.trustid.com

TRUSTID allows customer contact centers to automatically authenticate callers before their calls are answered. Using a patented approach that analyzes calls within the global telephone network, TRUSTID's pre-answer caller authentication enables companies to significantly reduce customer identity interrogation and thus decrease contact center costs, improve the customer experience and focus... Read More

VHT
Website: https://www.vhtcx.com/

VHT enables companies to keep the promises they make to their customers, creating lasting brand loyalty. For over two decades, VHT has been the world’s number one provider of callback software and services, enabling hundreds of the world’s leading companies to increase their Net Promoter Scores among millions of consumers,... Read More

Wix Answers
Website: https://www.wix.com/wixanswers/main

Wix Answers is a customer support platform that was developed and built in-house to support our more than 140 million users worldwide. In the last year, Wix started selling its customer support platform to SMBs and enterprise companies who want to create better customer experiences for their brands. Wix Answers... Read More

World Connection
Website: http://www.wconnection.net

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in... Read More

Yodel Voice
Website: https://www.yodelvoice.com/

We are Avatar Evolved. Yodel Voice is a turn key call solutions center using our avatar system via human direction. Our system enables any representative, regardless of location or accent, to sound professional and clear by using our avatars. We manage data collection, track live transfers and focus on delivering... Read More

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