QContact is the complete package for your contact center – all your calls, e-mails, text-messages, live chat and social media and more in one easy-to-use unified interface. Call Scripting, Inbound, Self-Service, Chatbots, Quality Assurance, PCI Compliant Call Recording, Real-Time Reporting, as well as Outbound Dialing all hosted within a HIPAA compliant environment.
With deep two-way integration with CRM systems such as Salesforce, e-commerce platforms such as Shopify and financial systems such as Xero we provide a complete 360-degree view of your customer on every interaction leading to faster resolution and improved FCR.
Accurately measure CSAT/NPS with our built-in customer satisfaction post-interaction surveys, and accurately feed information back to your users with our complete quality assurance suite with customizable scorecards and one-click access to call recordings.
A complete API enables you to integrate our platform with any existing systems. QContact is carrier agnostic enabling you to Bring Your Own Carrier or use our Tier-1 carrier selection – the choice is yours. We can also integrate with existing on-premise PBX, IP devices, Softphones or even though WebRTC in the browser.
There’s a reason why we’ve been chosen by users in North America, Europe, Asia and Africa – so come visit QContact at booth X and see how we can revolutionize the way you communicate with your customers.