Teckst is a platform that enables real time, human-to-human text and mobile messaging between brands and their customers. We text-enable a business’s current phone numbers and pull the messages into our platform along with those from chat applications like Facebook Messenger and WhatsApp.
The application integrates seamlessly with CRMs and customer service platforms, including Salesforce, Zendesk, Oracle, Microsoft Dynamics, Freshdesk, and HelpScout. Agents can send and respond directly to messages within their current workflow, creating continuous conversations with customers while updating tickets, cases, and contacts in real time.
Founded in 2014, Teckst powers messaging for brands across industries, including ESPN, The New York Mets, Lyft, T-Mobile, and Chanel.