ThinkOwl - The first service desk software based on Artificial Intelligence (AI) that understands customers and employees and improves your agent productivity by up to 60%. Its AI automates your inbox: around 85% of all incoming documents, emails and messages are automatically assigned to the right processes and people. Your helpdesk for all channels: E-Mail, Letter, Chat & Chatbot, Fax, Messenger & Social Media – including a 360° overview of all customers and processes. ThinkOwl is based on Artificial Intelligence (AI) and adapts to the behavior of your employees. You have the right solution for every customer request, every communication channel at the right time and context. This way, recurring service requests are automatically answered. Making time for the critical individual cases. Machine Learning software gains knowledge from top employees, and newer employee learns from the software. Its advanced AI analytics reporting gives you deep insights in what your customers are talking about. The perfect combination of people and AI - for happy customers.