Customer Contact Week Nashville JW Marriott

Known as a modern oasis among locals and travelers alike, JW Marriott Nashville stands as the pinnacle of luxury in Music City. Just steps outside our doors, discover Music City Center, Nissan Stadium, Country Music Hall of Fame and the iconic Honky Tonk Highway on Lower Broadway. Soaring 33 stories above the city, our hotel boasts floor-to-ceiling windows that will captivate you with panoramic views of the downtown skyline. From the moment you arrive at JW Marriott Nashville, you'll find everything here goes beyond the ordinary.


Group Rate: $299.00 per night + 15.25% tax + $2.50 city tax

How to Book: To book your room please call 1-629-208-8380 and identify you are part of the CCW Customer Contact Week 2020 group to ensure the special rate (based on availability). You can also use our group's reservation link to book online.

Reservations Link:

The group rate is available three days pre and post event based on group rate availability. Note, pre and post event reservations must be made over the phone and cannot be made online.

Please make your reservation before Friday, January 10th, 2020** in order to ensure you are eligible for the group rate.

After Monday, January 6th the hotel rooms will be offered on a space-available basis at the prevailing rate.


  • Customer Management Practice (CMP) does not contract with any third party vendors to provide hotel reservation services.  Any company saying or implying they are affiliated with the CCW event for this purpose is not being truthful, and they cannot offer you the terms CMP has negotiated with the venue.
  • No one should contact you directly to book your hotel room or offer you a “special discounted conference rate” or “can save you $30.00 off your room rate.” If you receive one of these calls or emails, it is a scam. They are not associates of CMP. 
  • If you receive a phone call from someone wanting to speak to the “tradeshow coordinator or the person who is handling this event  that your company is attending,” it is a scam and they are not affiliated with CMP.
  • If someone emails you claiming to be from any exhibitor or operations department, and the email is not from a email address, do not share any information with them. The company is not affiliated with CMP and it is a scam.