Learn what’s possible from the best in the industry. Define your strategic customer contact goals and learn how to get there from aspirational leaders such as: SarahThomas, The First Female NFL Official; Jerry Greenfield, Co-Founder, Ben & Jerry’s; Kelley Kurtzman, VP, Global Consumer Sales & Service Centers, Verizon, and more.
practices and immerse yourself in customer-centric initiatives and transform
the way you do business forever. Our agenda includes: CCW Technology &
Focus Day, 16 Think Tanks, Executive Roundtables, 6 Tracks, and more to allow
you to build a customized itinerary that reflects your current initiatives,
priorities, and future strategic objectives.
Learn from peers with similar challenges when you share and strategize. With many formal and informal opportunities to connect with colleagues, the powerful sidebar conversations promise to be a memorable part of the event.
Networking activities include: “Meet the Customer” Program, Book Signings, CCWomenBreakfast, Demo Drives, Cocktail Receptions, and more.
“Conference was so well done in Nashville. The key note speakers, every single one of them, were phenomenal and so inspiring. Definitely the highlight of the conference. Thank you so much for a wonderful experience with so many great takeaways.”
- Senior Manager - Trade Customer Support, Whirlpool Corporation
“The presenters were amazing, I have been to some of the Vegas conferences and this one was one of the best. It was great to see some of the presenters reference each other. They were very motivational, positive reinforcing and brought great content to the audience. I think that they captivated many people’s attentions. The tour with the Ritz was great, it was awesome to hear from their employees and how they motivate and use customer service! This was an excellent conference, thank you for all you do. The team is motivational and super excellent CCW staff!”
- Supervisor, MLI Call Center, Mayo Clinic - Mayo Medical Laboratories
“Customer Contact Week 2019 was the first one I’ve been able to attend. I was very impressed with all the content they were able to squeeze in over a few days, and some of the speakers they brought in were amazing. I was able to talk to many vendors who had products I had never even heard of, and have many follow-up appointments to learn more. It was an amazing week and I’m glad I attended.”
- Director of IT Services, University of North Texas
“I have always gone to the Las Vegas show. This was much smaller but somehow easier to talk to more people. I very much enjoyed my experience and gained a lot of knowledge that I was eager to find out. Specifically meeting up with and discussing solutions to verification of customers and keeping customer accounts safe while still providing a good customer service experiences.”
- Architect IT, Prime Theraputics
“This was my first time attending CCW. The speakers were so motivational and provided so much knowledge. I will be back!”
- Customer Relations Manager, Nashville Electric Services
“It was my first time ever in a conference like this. It was so beneficial learning about the different ways successful people operate their contact centers and how they leverage different types of technologies. Loved the site tours, the keynote speakers, and the track talks.”
- Director – Client Product Support, ADP
“If it wasn't clear before, it is now - the customer wants to contact corporations 24/7, through the channel of their choice and with no wait. Doing this with manpower alone will be a challenge, so a wide selection of technology will be necessary to help in the future. This conference did a good job of highlighting the customers' plight and offering solutions.”
- Director – Customer Relations, Air Canada
“This was an excellent week of learning from software companies, culture champions, and contact center leadership.”
- Customer Service Manager, Machias Savings Bank