Learn what’s possible from the best in the industry. Define your strategic customer contact goals and learn how to get there from aspirational leaders such as: Paul Gernon, Head of Customer Experience at Ziglu; Andrea Schwark, Executive Director, Operational Efficiency and Planning at Verizon; Ahmad Shabazz, Director of Community Support Operations at Airbnb, and more.
Learn best practices and immerse yourself in customer-centric initiatives and transform the way you do business forever. Our agenda includes: Master Classes, Talk Time, Case Studies, Big Ideas, and more.
Learn from peers with similar challenges when you share and strategize.
Networking activities include: Book Club, Coffee Pot, Talk Time, and In the Queue.
“CCW At Home has been a wonderful experience for me. The keynotes were excellent and the workshops were very informative. I have learnt a lot and I look forward to continuing my participation with these events.
- Senior Manager, Customer Success at Altair
“The conference has been a great event! I just sent my manager an email telling her, when we can travel again, we must put CCW on the calendar. You guys did a great job presenting the conference via Zoom. Looking forward to attending in the future.
- Contact Center and Billing Supervisor, Mount Pleasant Waterworks
“CCW At Home has been an amazing experience, both the informative breakouts and the award recognition. The business leaders and my peers have shared so many great ideas I know my customers will benefit."
- Forecasting Manager, Uhaul
“This was my first time attending CCW. The speakers were so motivational and provided so much knowledge. I will be back!”
- Customer Relations Manager, Nashville Electric Services
“If it wasn't clear before, it is now - the customer wants to contact corporations 24/7, through the channel of their choice and with no wait. Doing this with manpower alone will be a challenge, so a wide selection of technology will be necessary to help in the future. This conference did a good job of highlighting the customers' plight and offering solutions.”
- Director – Customer Relations, Air Canada
“This was an excellent week of learning from software companies, culture champions, and contact center leadership.”
- Customer Service Manager, Machias Savings Bank