NEW EVENT INFO RELEASED!
Check out our new speakers and sessions with the updated agenda.

January 28 - 31, 2020 | JW Marriott, Nashville

VIEW THE AGENDA

Join 550+ executives at CCW Nashville!

Take a look at the list of executives already confirmed to attend.

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What is Customer Contact Week?

Started in 1999 as Call Center Week, now Customer Contact Week, CCW is the world’s largest customer contact event series. For over 20 years, CCW serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery.

CCW is the #1 place for customer experience leaders to learn about the pace of change, find out about the emerging technologies set to disrupt the industry, and build valuable relationships with industry peers.

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Featured Keynotes

Sarah Thomas

The First Female NFL Official

NFL

SARAH'S KEYNOTE

Jerry Greenfield

Co-Founder

Ben & Jerry's Homemade, Inc.

JERRY'S KEYNOTE

Inspirational Speakers

Sekou Alleyne

VP, Investments

InvestTT

James Dodkins

Founder & Customer Experience Rockstar

ROCKSTAR CX

Brett Brosseau

VP of Gaming Solutions

Noble Systems

Chanell Branch

VP, Patient Access

Vanderbilt University Medical Center

Annette Franz

Founder and CEO

CX Journey

Kelley Kurtzman

VP, Global Consumer Sales & Service Centers

Verizon

Tom Farrell

SVP, Customer Support

Web.com

Lisa Griffin

SVP Enterprise Access

Thomas Jefferson University and Jefferson Health

Susanna Hadley

Sr. Program Manager, Customer Experience Strategy

T-Mobile

Adam Hunt

Recruiter

Southwest Airlines

Deana Perrin

Senior Director, Global Head of Strategic Initiatives

Groupon

Leigh Roach

Customer Service Manager

Johnston & Murphy

HIral Shah

Director of Product - AI and Digital Services

Asurion

Chris Vetrano

Head of Customer Experience, LBS

Lyft

Laura Vigliotta

Director of Customer Experience

Asurion

VIEW ALL SPEAKERS

Educational Formats

Challenge the status quo! Immerse yourself in customer-centric initiatives alongside customer-obsessed colleagues with our dynamic keynotes, industry focused track sessions (People, Contact Center Operations and CX & Design), Site Tours and more!

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Community-Oriented Experiences

Connect with your peers and have fun while you’re at it! There are many opportunities for you to network at CCW. Join us for book signings, after parties, CCWomen, demo drive, “Meet the Customer” program and networking luncheons.

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Become a CCW Sponsor

Showcase your solutions at the largest customer contact event series in the world.
Find out how exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.

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