Manager, Customer Advocacy & Insight
Agenda Day 2
Thursday, September 6th, 2018
When planning to implement an automation strategy, it’s important to bear in mind it must be done correctly if it’s going to get funded in the first place, and continue to receive an inflow of allocated company resources. Intelligent Automation is about creating synergies between RPA, cognitive, IoT, chatbots, and AI for a proactive approach to customer experience.
This keynote will share how to achieve such synergies and where to begin, addressing common questions such as:
· How are Artificial Intelligence (AI), chatbots, IoT, and RPA linked together, and which one brings value to the other?
· We have already implemented some chatbots, do we really need to implement RPA?
· Where does IoT come into play?