Deliver Superior Customer Experience through Cutting Edge Automation
Embassy Suites Milpitas, Milpitas, CA
CONFERENCE SCHEDULE
WORKSHOP DAY
Dive right in to some interactive learning with your peers and the executives who do business best. Choose up to three topical workshops.
MAIN CONFERENCE
DAY ONE
Immerse yourself in an automation breakdown with keynote sessions, panel discussions, Interactive Discussion Groups and a comprehensive expo hall.
MAIN CONFERENCE
DAY TWO
Learn from the best of the best with some of the top leaders in automation as the main conference continues.
Featured Speakers
Kevin Thompson
Chief Marketing Officer
Sotheby's International Realty
Ryan Davis
Senior Vice President, Procurement Management
Bank of America
Richie Daigle
Group Director, Automation & Analytics
Coca-Cola Refreshments
Erin Van Remortel
Executive Partner Customer Experience Design
Verizon Enterprise Solutions
Bernard Slowey
Head of Global Customer Service & Support Leader and Strategist
Microsoft
Tim Bailer
VP Customer Experience
GoPuff
Paul Bartley
Director Global Shared Services
Becton Dickinson
Celika Caldwell
VP Experience Design
AARP
Ray Mitra
Global Head of Customer Success & Support
Baker Hughes (a GE company)
Troy Shaffer
Vice President, Contact Center Operations
SCAN Health Plan
Justin Reilly
Head of Customer Experience Innovation
Verizon Fios
Gregory Hill
Service Design Lead
Lyft
Alex Gross
Manager, Customer Advocacy & Insight
BARK
Kerry Lambert
Intelligent Automation, Worldwide Go To Market Leader Partner IBM Global Services
IBM Watson
SHOWCASE YOUR SOLUTION
Find out how exhibiting at Customer Experience Automation will provide you with the opportunity you need to meet prospects and grow your customer base.
Customer Management Practice Partners Include:
