We help you turn customers
into raving fans
The customer contact industry’s trusted partner offering research, events and online communities.
Who We AreOur story
We’re a market intelligence firm and a group passionate about all things customer management. We bring you the latest trends through extensive research, advisory services, reporting and events.
AS FEATURED IN
Research & Advisory
Helping customer contact leaders navigate the future of work with quantitative and qualitative insights, data-driven analysis, and expert advice.
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Digital
Our global online community of 160,000 customer contact members, helping to create customer contact rockstars.
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Events
Premier industry events including the world’s largest customer contact event series, Customer Contact Week, and 1:1 high-level invite-only events.
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CCWomen
A community created by women, for women and allies. The mission is to revolutionize the customer contact industry through community, one woman at a time.
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Partner with us
Learn how a partnership with us can help your organization achieve your goals with proven ROI and impact.
Who we work with
Employee Experience Playbook for Customer Contact
Employee attrition, particularly amongst new hires, is one of customer contact’s costliest challenges – and attrition rates aren’t slowing down. This playbook reveals the 3 key findings to increase customer contact employee experience and satisfaction.
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Channeling the Power of AI
Artificial intelligence (AI) and machine learning are two powerful technologies transforming the way customer contact centers operate. Learn how to harness AI and machine learning and how industry leaders leverage these technologies to stay ahead of the curve.
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2023 June Market Study: CX Trends, Challenges, & Opportunities
Where have brands been going wrong? What opportunities – and incentives – do they have for reversing course and making customer centricity a reality? By providing a deep-dive into the aforementioned Survey, this CCW Digital Market Study reveals the answers.
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Contact us
info@customermanagementpractice.comContact Us: info@customermanagementpractice.com
