Customer Loyalty On-Floor Theatre


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Loyal customers are the core of every business. This programme will help frontline customer service representatives to identify and meet customer expectations, and provide superior service that generates loyalty and business value. They will also understand the importance of customer loyalty and discover ways that they can promote it. 

Here’s how you can assemble, build and strengthen your customer loyalty strategy:

  • Shaping Customer Loyalty Programmes for your Multi-Generational Customer Groups
  • From Transactional to Meaningful Customer Relationships: Strategies to Enhance Loyalty and Retention
  • Building Customer Loyalty Programmes that Stick
  • Implementing a Data-Driven Customer Loyalty Strategy
  • Structuring an Effective Omni-Channel Customer Loyalty and Rewards Programme
  • Designing a Winning Mobile Loyalty App
  • The Power of Referrals to Build Customer Loyalty and Establish New Relationships
  • Enhancing Customer Loyalty through Social Media

As seats are limited and theatre sessions do not accept on-site walk-ins, don't wait to register!


*Free ticket does not apply to marketing agencies, vendors or solution providers. IQPC reserves the right to determine who is a vendor. A confirmation email will send to you upon approval within 3 working days.

You will hear exciting speakers case studies from:


Who should Attend:

Executive involved in Loyalty, Loyalty & Partnerships, Loyalty Marketing, Loyalty & Engagement, Loyalty Strategy