Customer Service Excellence On-Floor Theatre


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Front-Line Employees are key to customer service success. This programme will enable you to engage with the customer and  manage customer service on the phone, in-person, responding to and sending e-mails, and when dealing with challenging customers. 

Here’s how you can strengthen your customer service strategy:

  • Reimagine Customer Service with Emotional Intelligence Training and Coaching
  • Empower Internal Stakeholders and Nurturing Champions for New Customer Experience Transformation
  • Redesign the Workforce to Transform Branch Experience & Operations
  • Future Workforce: Re-skill and Up-skill Workforce in the Age of Digitalisation and Automation
  • Empower and Communicate with your Frontline Employees
  • Drive Employee Experience to Improve Customer Service Quality
  • Uncover Sales Opportunities Through Cross-Selling and Upselling Training
  • Improve Complaint Handling Skills to Enhance Customer Service

As seats are limited and theatre sessions do not accept on-site walk-ins, don't wait to register!


*Free ticket does not apply to marketing agencies, vendors or solution providers. IQPC reserves the right to determine who is a vendor. A confirmation email will send to you upon approval within 3 working days.

You will hear exciting speakers case studies from:




Who Should Attend:

Executives involved customer service, Customer Relations, Branch Managers, Telesales