Front-Line Employees are key to customer service success. This programme will enable you to engage with the customer and manage customer service on the phone, in-person, responding to and sending e-mails, and when dealing with challenging customers.
Here’s how you can strengthen your customer service strategy:
As seats are limited and theatre sessions do not accept on-site walk-ins, don't wait to register!
*Free ticket does not apply to marketing agencies, vendors or solution providers. IQPC reserves the right to determine who is a vendor. A confirmation email will send to you upon approval within 3 working days.
You will hear exciting speakers case studies from:
Who Should Attend:
Executives involved customer service, Customer Relations, Branch Managers, Telesales