Meet the Speakers

Meet the World Class Speakers - Customer Show Asia:


Brendan Leece
Brendan Leece
International Customer Experience Manager
E.ON
Sarjil Sarwar
Sarjil Sarwar
EVP Customer Experience
Robi Axiata
Amy Roberge
Amy Roberge
Director, Contact Centre Solutions Engineering
Twilio
Sandra de Zoysa
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Prasanth Thomas
Prasanth Thomas
Vice President, Innovation Platforms, Digital and Technology
Sembcorp Industries
Rudy Dalimunthe
Rudy Dalimunthe
Vice President, Customer Excellence
Tokopedia
Nathan Bell
Nathan Bell
Chief Digital Officer
M1
Kavan Sito
Kavan Sito
Regional Lead Customer Operations and Trust
Shopee
Nuttaporn Tayananuphut
Nuttaporn Tayananuphut
Head of Customer Experience
LINE Thailand
Michelle Fernandez-Castillo
Michelle Fernandez-Castillo
Digital Experience & GTM Director
Globe Telecom
Jarod Ong
Jarod Ong
SVP, Head of Operations
SGX
Mike Eksteen
Mike Eksteen
Vice President, Chief Digital Officer, Asia Pacific
Chubb
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Sri Safitri
Sri Safitri
Project Director, CX Transformation
Telkom Indonesia
Vaughn van Bosch
Vaughn van Bosch
Head of Digital
Celcom Axiata Berhad
Prasanth Thomas
Prasanth Thomas
Vice President, Innovation Platforms, Digital and Technology
Sembcorp Industries
Alp Altun
Alp Altun
Chief Transformation Officer, Asia Pacific
Allianz
Damian Leach
Damian Leach
Head, Collaboration & Communications End User Services
Standard Chartered Bank
Chirag Shah
Chirag Shah
Head of Contact Center Technology
HP
Marcus Lim
Marcus Lim
Assistant Vice President, Head of Customer Service
NETS
Daniel Edwards
Daniel Edwards
Director Global Operations, Customer Experience Group
Agoda
Martin Head
Martin Head
General Manager, Customer Service Excellence
Fuji Xerox
Richard Thomas
Richard Thomas
Head of Service Management, South Asia - International Sales and Service
Telstra Enterprise
Grace Tang
Grace Tang
Head, Contact Centre & Field Operations – Asia Pacific, Middle East & Africa
Electrolux
Sylwia Kulesza
Sylwia Kulesza
Senior Executive Director, Digital Engagement & Cross-Channel Sales – Group Digital Banking
Standard Chartered Bank
Thomas Geitzenauer
Thomas Geitzenauer
Head of Global CRM Interaction
Swarovski
Chris Lipman
Chris Lipman
Chief Customer Officer
Starhub
Sylwia Kulesza
Sylwia Kulesza
Senior Executive Director, Digital Engagement & Cross-Channel Sales
Standard Chartered Bank
Su Yin Neo
Su Yin Neo
Vice President, Delivery Operations, Service Quality & Customer Experience
Singapore Post
Adhish Kulkarni Kulkarni
Adhish Kulkarni Kulkarni
Senior Vice President & General Manager, Digital Engagement & Loyalty Solutions
Evolving Systems
Martin Taylor
Martin Taylor
Deputy Chief Executive Officer
Content Guru
Patrick Ong
Patrick Ong
Manager, Solutions Consulting – Southeast Asia
Genesys
Priscilla Nu
Priscilla Nu
Head of Experience and Design, Digital
SP Group
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra
Edison Sipahutar
Edison Sipahutar
Executive Vice President, Marketing & Customer Relations
PT PLN (Persero)
Vinod Chandramouli
Vinod Chandramouli
Head – India & ASEAN Business
Freshworks
Pascal Gerard Daniel
Pascal Gerard Daniel
Chief Operating Officer, Customer Quality - Asia Pacific & Japan
Nokia
Luzanne Chong
Luzanne Chong
Head, Customer Experience
Prudential Assurance Company Singapore
Mathias Muehlfelder
Mathias Muehlfelder
Senior Director, Product Management
Syniverse

2020 CCW Asia Excellence Awards Judges


Wasi Abidi
Wasi Abidi
Global Head Unified Communication Infra
Mondelēz International
Harpreet Ghai
Harpreet Ghai
Consumer Relations Director – Consumer Healthcare Asia, Middle East & Africa
GSK
Chirag Shah
Chirag Shah
Head of Contact Center Technology
HP
Jarod Ong
Jarod Ong
SVP, Head of Operations
SGX
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Nicholas Lam
Nicholas Lam
Senior Director, Traveler Experience, Customer Operations, APAC
Carlson Wagonlit Travel
Gina Lim
Gina Lim
Head of Customer Experience
AIG Asia Pacific Insurance
Raj Chaudhuri
Raj Chaudhuri
Director, Customer Fulfillment Network
American Express