02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore

Meet the Speakers

MEET THE WORLD CLASS SPEAKERS:


Brendan Leece
Brendan Leece
International Customer Experience Manager
E.ON
Sarjil Sarwar
Sarjil Sarwar
EVP Customer Experience
Robi Axiata
Sandra de Zoysa
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Prasanth Thomas
Prasanth Thomas
Vice President, Innovation Platforms, Digital and Technology
Sembcorp Industries
Kaspar Situmorang
Kaspar Situmorang
Executive Vice President Digital
PT Bank Rakyat Indonesia
Rudy Dalimunthe
Rudy Dalimunthe
Vice President, Customer Excellence
Tokopedia
Nathan Bell
Nathan Bell
Chief Digital Officer
M1
Wisnoe Satrijono
Wisnoe Satrijono
Executive Vice President, Change Management Office
PT PLN (Persero)
Steven Purnama
Steven Purnama
CRM, Telesales & Digital Marketing Division Head
PT. Bussan Auto Finance
Kavan Sito
Kavan Sito
Regional Head of Customer Operations
Shopee
Rafizatulazwa Binti Rahman
Rafizatulazwa Binti Rahman
Head, Customer Experience & Engagement, E-Channel
Etiqa Insurance & Takaful
Kelly Lau
Kelly Lau
Executive Director, Regional Head of Institutional Banking Operations
DBS Bank
Nuttaporn Tayananuphut
Nuttaporn Tayananuphut
Head of Customer Experience
LINE Thailand
Suryadipta Dey
Suryadipta Dey
Head of Digital Transformation, Technology & Operations
BNP Paribas Cardif
Michelle Fernandez-Castillo
Michelle Fernandez-Castillo
Digital Experience & GTM Director
Globe Telecom
Jarod Ong
Jarod Ong
SVP, Head of Operations
SGX
Mike Eksteen
Mike Eksteen
Vice President, Chief Digital Officer, Asia Pacific
Chubb
Raynu  Niyomdechar
Raynu Niyomdechar
Group Vice President of Customer Experience
FWD Group
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Mr Alvin Nand
Mr Alvin Nand
Chief Operating Officer, Head of Global Operational Transformation
QBE Insurance Asia
Sri Safitri
Sri Safitri
Project Director, CX Transformation
Telkom Indonesia
Vaughn van Bosch
Vaughn van Bosch
Head of Digital
Celcom Axiata Berhad
Prasanth Thomas
Prasanth Thomas
Vice President, Innovation Platforms, Digital and Technology
Sembcorp Industries
Alp Altun
Alp Altun
Chief Transformation Officer, Asia Pacific
Allianz
Damian Leach
Damian Leach
Executive Director, Head of Real-Time Communications
Standard Chartered Bank
Goh Theng Kiat
Goh Theng Kiat
Chief Customer Officer
Prudential Assurance Company Singapore
Michelle Huenink
Michelle Huenink
Director, Customer Service and Support
Microsoft
Wasi Abidi
Wasi Abidi
Global Head Unified Communication Infra
Mondelēz International
Chirag Shah
Chirag Shah
Head of Contact Center Technology
HP
Marcus Lim
Marcus Lim
Assistant Vice President, Head of Customer Service
NETS
Gina Lim
Gina Lim
Head of Customer Experience
AIG Asia Pacific Insurance
Daniel Edwards
Daniel Edwards
Director Global Operations, Customer Experience Group
Agoda
Harpreet Ghai
Harpreet Ghai
Consumer Relations Director – Consumer Healthcare Asia, Middle East & Africa
GSK
Anne Bibb
Anne Bibb
Senior Director, Customer Care
Hilton
Bich Nguyen
Bich Nguyen
Area Head of Customer Service
A.P. Moller Maersk
Tony Robert
Tony Robert
Director of Continuous Improvement & Change
The LEGO Group
Geeta Sreeraman
Geeta Sreeraman
Head of Customer Centre Singapore
DBS Bank
Martin Head
Martin Head
General Manager, Customer Service Excellence
Fuji Xerox
Richard Thomas
Richard Thomas
Head of Service Management, South Asia - International Sales and Service
Telstra Enterprise
Michael Ong
Michael Ong
Executive Director, Head, Customer Experience & Service
UOB
Elyse Li  李韵思
Elyse Li 李韵思
Head of Customer Happiness Greater China 大中华区客户满意总监
AirAsia 亞洲航空
Grace Tang
Grace Tang
Head, Contact Centre & Field Operations – Asia Pacific, Middle East & Africa
Electrolux
Sylwia Kulesza
Sylwia Kulesza
Senior Executive Director, Digital Engagement & Cross-Channel Sales, Group Digital Banking
Standard Chartered
Thomas Geitzenauer
Thomas Geitzenauer
Head of Global CRM Interaction
Swarovski
Jessica Thompson
Jessica Thompson
General Manager, Service - Business & Government
Australia Post
Narumon Songtis
Narumon Songtis
FVP- Retail Customer Relations
Kasikornbank
Chris Lipman
Chris Lipman
Head, Customer Service & Experience
Starhub
Sylwia Kulesza
Sylwia Kulesza
Executive Director, Digital Engagement & Cross-Channel Sales
Standard Chartered Bank

2020 CCW Asia Excellence Awards Judges


Anila Frederiks
Anila Frederiks
Head of Customer Service Operations
Telstra
Wasi Abidi
Wasi Abidi
Global Head Unified Communication Infra
Mondelēz International
Harpreet Ghai
Harpreet Ghai
Consumer Relations Director – Consumer Healthcare Asia, Middle East & Africa
GSK
Chirag Shah
Chirag Shah
Head of Contact Center Technology
HP
Jarod Ong
Jarod Ong
SVP, Head of Operations
SGX
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Nicholas Lam
Nicholas Lam
Senior Director, Traveler Experience, Customer Operations, APAC
Carlson Wagonlit Travel
Gina Lim
Gina Lim
Head of Customer Experience
AIG Asia Pacific Insurance
Raj Chaudhuri
Raj Chaudhuri
Director, Customer Fulfillment Network
American Express