Brendan Leece

International Customer Experience Manager E.ON

CONFERENCE DAY ONE: TUESDAY 03 MARCH 2020

Tuesday, March 3rd, 2020

11:15 AM Transforming Utilities to Meet the Evolving Needs of Future Energy Customers

·      Assessing how factors such as environmental concerns, increasing demands for transparency and ownership are dictating the need for change in the utility sector
·      How can utilities move beyond the role of energy suppliers to engage and value-add?
·      Leveraging technologies to transform existing dynamics and relationships between customers and energy suppliers

POST CONFERENCE WORKSHOPS: THURSDAY 05 MARCH 2020

Thursday, March 5th, 2020

3:30 PM WORKSHOP F: Leveraging Design-Thinking for Service Improvements

Learning Outcomes:
·         Adopting human-centred principles to understand customer painpoints and service gaps
·         Identify areas of improvements with newfound insights
·         Exploring opportunities to further optimise customer service and interactions
·         Using design-thinking to enhance overall customer relationships and nurture loyalty
 
 
 
 
 

Check out the incredible speaker line-up to see who will be joining Brendan.

Download The Latest Agenda