Chirag Shah

Head of Contact Center Technology HP
Chirag heads the Contact Center Technology department at HP inc. He leads the customer service strategy, technology and implementations. He has been in contact center industry for 18+ years and has led transformation for large enterprise contact centres. His current interests are AI, Cloud contact center Technologies considering costs reduction and faster customers interaction resolution. He is a frequent attendee and a speaker at major vendor conferences. He is a member of customer council for a major cloud IT service provider. He has a Masters degree in computer science from SMU, Dallas TX and lives in Austin, TX with his family

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