Damian Leach

Head, Collaboration & Communications End User Services Standard Chartered Bank

CONFERENCE DAY ONE: TUESDAY 03 MARCH 2020

Tuesday, March 3rd, 2020

11:45 AM Deploying Voice Biometrics to Transform Customer Authentication in Today’s Contact Centres

  • Expanding the use of voice biometrics to strengthen anti-fraud and caller verification capabilities
  • Modernising IVRs with secure, advanced and conversational interfaces for frictionless interactions
  • Providing ease-of-use, cost effectiveness and truly omni-channel experiences to contact centres
 

Check out the incredible speaker line-up to see who will be joining Damian.

Download The Latest Agenda