Daniel Edwards

Director Global Operations, Customer Experience Group Agoda

CONFERENCE DAY TWO: WEDNESDAY 04 MARCH 2020

Wednesday, March 4th, 2020

2:15 PM PANEL: Reviewing Channel Effectiveness in Optimising Contact Centre Performance and Customer Experience

  • Examining channel objectives and maturity in delivering differentiated customer experiences
  • How are digital channels unlocking new opportunities for organisations to own the customer experience?
  • Tying continued improvements in digital experience to broader customer initiatives

Check out the incredible speaker line-up to see who will be joining Daniel.

Download The Latest Agenda