Kavan Sito

Regional Lead Customer Operations and Trust Shopee

As the Regional Lead for Customer Operations and Trust, Kavan is responsible for overseeing customer operations of Shopee across the region - ensuring that Shopee users enjoy a seamless and secure shopping experience. Kavan carries with him over 10 years of experience in strategy and operations management. Prior to joining Shopee, he held roles at both Dell and The Boston Consulting Group.

Kavan holds a Masters of Business Administration in Marketing from Northwestern University – Kellogg School of Management, and a Bachelor of Science (1st Class Honours) from the University of Nottingham. 

CONFERENCE DAY TWO: WEDNESDAY 04 MARCH 2020

Wednesday, March 4th, 2020

3:30 PM Panel: Winning Customers in a World of Bots, AI and Automation

• Combining digital and human transformation in your customer strategy
• How can digitalisation and smart machines help to win the hearts and business of your customers?
• Going beyond a project-driven to enterprise-wide approach when digitising and automating customer experience

Check out the incredible speaker line-up to see who will be joining Kavan.

Download The Latest Agenda