Martin Head

General Manager, Customer Service Excellence Fuji Xerox

Martin has established a background in support, services and development of software solutions in the compliance accounting and imaging industries over the past 29 years. In his current position of GM Customer Support Innovation at Fuji Xerox, Martin is responsible for the overall Customer Experience Management (CXM) strategy, and for sustaining the company’s Support & Service operations across the Asia Pacific region, including strategic planning, support and service innovation, customer engagement, technology deployment, and vendor partnerships.

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