Martin Taylor

Deputy Chief Executive Officer Content Guru

Martin Taylor is the Deputy Chief Executive Officer of Redwood Technologies Group, comprising specialised communications systems and software manufacturer – Redwood Technologies; and multi-channel cloud communications provider – Content Guru. Headquartered in Bracknell, England, the Group also has operating companies or facilities in Singapore, Malaysia, the USA, Netherlands, Ireland, Germany and Italy, servicing household-name customers spanning utilities, travel, financial services, retail and the public sector. Significant industry recognition includes the 2016 UK IT Award for ‘Best Use of Cloud Services’, and the Queen’s Award for Enterprise: Innovation in 2016, the highest accolade for businesses in the United Kingdom. Since co-founding Redwood Technologies with his brother in his early twenties, Martin has remained at the forefront of innovation in communications technology. His role now centres on strategic market development and heading the Group’s public sector practice. Martin is an elected member of the CBI South East Council, an advisor to the Common Sense Collective socio-economic think-tank and a member of the Advisory Board of the School of Management at King’s College, London, where he lectures on strategy and entrepreneurship and presents the annual Content Guru Prize for Strategic Management. Martin’s charitable activities include the British Red Cross, the Berkshire Community Foundation and the Peter Jones Enterprise Academy.

CONFERENCE DAY ONE: TUESDAY 03 MARCH 2020

Tuesday, March 3rd, 2020

11:15 AM AI Contact Centres: The Next Evolution of Sales, Service and Customer Experience

  • Understanding who your customers are and their communication preferences in the age of digital
  • AI advancements in contact centres and immediate benefits to customer communications at scale
  • Eliminating service inconsistencies and simplifying customer experience through integrated AI technology

Check out the incredible speaker line-up to see who will be joining Martin .

Download The Latest Agenda