Nicholas Lam

Senior Director, Traveler Experience, Customer Operations, APAC Carlson Wagonlit Travel

CONFERENCE DAY TWO: WEDNESDAY 04 MARCH 2020

Wednesday, March 4th, 2020

9:15 AM CXO PANEL: Defining a Winning Customer Experience Strategy and Embracing Technology Innovation to Outpace Competition

•              Omni-channel and service excellence: Evolving from digital-first to end-to-end experiences
•              Getting into the nuts and bolts of customer journeys and identifying pain points to fix and eliminate
•              Reinventing legacy systems and digitally-enabled business models in a customer-empowered world

Check out the incredible speaker line-up to see who will be joining Nicholas.

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