Olga Quiros

Director, Customer Operations – Asia Pacific Expedia Group

CONFERENCE DAY TWO: WEDNESDAY 04 MARCH 2020

Wednesday, March 4th, 2020

2:15 PM PANEL: Connecting Culture, People, Process and Innovation to Drive Customer-Centric Service Transformation

·      New rules of customer service and engagement in a multi-channel era
·      Reducing potential trade-offs between service quality and costs with a single customer view
·      Doing more with less: Streamlining customer operations and service delivery in architecting superb experiences

Check out the incredible speaker line-up to see who will be joining Olga.

Download The Latest Agenda