Asia’s #1 Expo For All Industry Leaders Impacting Their Customer Journeys’ Lifecycle & Ecosystem

25 - 26 March, 2025 | Singapore
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Hear from 100+ Industry Trailblazers

Advisory Board Members Driving Customer Centricity

Guillermo Arbeiza
Guillermo Arbeiza
Chief Customer Officer
Singlife
Luis Barbosa
Luis Barbosa
Chief Operations Officer-Board Advisor at TMI Group Singapore-sourcing partner to adidas Group
Adidas
Sok Hoon Koo
Sok Hoon Koo
Head of Marketing Communications
BMW Group Asia
Vineet Sharma
Vineet Sharma
Chief Operations Officer, Pizza Hut Asia Pacific
Pizza Hut
Raymond Tan
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Aurelie Pillot
Aurelie Pillot
Client Journey & Experience Lead, APAC
JLL
Joseph Tsao
Joseph Tsao
Head of Customer Experience
PRISM+
Sarindar Frost
Sarindar Frost
Head of Customer Experience
Maersk 

Advisory Board Members for CX Tactics

Prithu Srivastava
Prithu Srivastava
Chief Customer Officer
DHL Supply Chain APAC
Su Yin Neo
Su Yin Neo
Chief Executive Officer
Singapore Post Ltd
Lolitta Suffian
Lolitta Suffian
Group Head of Customer Experience
Telekom Malaysia Group
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Neelesh Shanbhag
Neelesh Shanbhag
CIO & VP of Business Technology
Janssen APAC
Alp Altun
Alp Altun
Head of Transformation Programme
Prudential
Sandra de Zoysa
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Ryan Mascarenhas
Ryan Mascarenhas
Group Chief Customer & Operations Officer
bolttech
Roel Van Criekinge
Roel Van Criekinge
Head of CX – Business Planning & Performance Steering
IKEA SEA & Latin America
Louis Tan
Louis Tan
General Manager, Customer Operations
Shell

Main Stage Speakers

Luis Barbosa
Luis Barbosa
Chief Operations Officer-Board Advisor at TMI Group Singapore-sourcing partner to adidas Group
Adidas
Lino Ahlering
Lino Ahlering
Chief Customer Officer
Daraz (Alibaba Group)
Guillermo Arbeiza
Guillermo Arbeiza
Chief Customer Officer
.
Raymond Tan
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Erwin Peter
Erwin Peter
Head of Customer Interaction and Services
Prudential
Vineet Sharma
Vineet Sharma
Chief Operations Officer, Pizza Hut Asia Pacific
Pizza Hut
Eric Wong
Eric Wong
Group Chief Data & Strategy Officer (GCDSO)
National Healthcare Group, Singapore
John Toomey
John Toomey
Chief Sales & Marketing Officer
Marriott International
Rowena Yeo
Rowena Yeo
Chief Technology Officer & Global VP, Technology Services
Johnson & Johnson
Rajesh Kumar
Rajesh Kumar
Chief Executive Officer – GCC &SEA
Ferns N Petals UAE
Helen Ng
Helen Ng
Chief Executive Officer
General Storage Company (Lock+Store)
Chirag Sukhadia
Chirag Sukhadia
Chief Enterprise Data Analytics Officer
Indosat Ooredoo Hutchison
Adul Shukoor
Adul Shukoor
Chief Executive Officer
Aurora Hotels International
Neo Su Yin
Neo Su Yin
Chief Executive Officer
Singapore Post Ltd
David Tay
David Tay
Chief Information Officer, Asia,
Lendlease
Ryan Mascarenhas
Ryan Mascarenhas
Group Chief Customer Officer
bolttech
Prithu Srivastava
Prithu Srivastava
Chief Customer Officer
DHL Supply Chain APAC
Ricky Chau
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Joseph Tsao
Joseph Tsao
Head of Customer Experience
PRISM+
Sok Hoon Koo
Sok Hoon Koo
Head of Marketing Communications
BMW Group Asia

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