Rudy Dalimunthe

Vice President, Customer Excellence Tokopedia

CONFERENCE DAY TWO: WEDNESDAY 04 MARCH 2020

Wednesday, March 4th, 2020

2:15 PM PANEL: Reviewing Channel Effectiveness in Optimising Contact Centre Performance and Customer Experience

  • Examining channel objectives and maturity in delivering differentiated customer experiences
  • How are digital channels unlocking new opportunities for organisations to own the customer experience?
  • Tying continued improvements in digital experience to broader customer initiatives

PRE CONFERENCE WORKSHOPS | MONDAY 02 MARCH 2020

Monday, March 2nd, 2020

3:30 PM WORKSHOP C: The Future of CX is Social: How to Elevate Your Social Channel

Learning Outcomes:

• Detailing your social channel management strategy and evaluating their effectiveness
• Building an effective social media monitoring platform to react and interact in real-time
• Integrating your social engagement program as part of overall omni-channel strategy to scale results
• Leveraging social to improve customer resolution, engagement and experience

Check out the incredible speaker line-up to see who will be joining Rudy.

Download The Latest Agenda