Sandra de Zoysa

Group Chief Customer Officer Dialog Axiata

Sandra is the Group Chief Customer Officer of Dialog and the Chairperson of the Digital Customer Experience Expert Working Group for Axiata. Sandra is also a Director of Dialog Business Services. She has over 30 years of experience in the Mobile Industry and is the recipient of multiple awards for women in management, leadership and for her exceptional contribution and achievements in the sphere of Customer Experience Management. In 2017, she was honoured with the CMI Management Excellence Award for Women in Management. Sandra was also one among 7 service practitioners across the globe to have received the prestigious Customer Experience Impact Award, presented by the Customer Experience Professionals Association USA. Sandra is an avid keynote speaker, panelist and presenter and has spoken at over 100 global events representing Dialog. She is a certified CE professional from CXPA and an alumna of the Cranfield School of Management UK. She is also a Lean Six Sigma practitioner and a visiting lecturer at the University of Colombo School of Computing since 2009. In addition to her role at Dialog, Sandra is a founding member and a Director of SLASSCOM, the national IT-Knowledge solutions chamber of Sri Lanka and a founding member and Vice President of the Sri Lanka Institute of Service Management (SLISM). 


Tuesday, March 3rd, 2020

4:15 PM Personalising Digital Experiences with Customer Journey Mapping

• How journey maps can bring visibility on areas of improvement across touchpoints
• Prioritising customer segments and creating service design maps for optimal engagement
• Decoding journey science in telecommunications and taking customer experience to the next level

Check out the incredible speaker line-up to see who will be joining Sandra.

Download The Latest Agenda