Thomas Geitzenauer

Head of Global CRM Interaction Swarovski

Passionate marketer with a strong background in print and digital communication as well as extensive experience in customer loyalty marketing and marketing automation. Customer focused, excellent skills in connecting IT with business and a hands-on mentality. 

Currently responsible together with his team for the communication of the global loyalty programs for the Swarovski consumer goods business. Business project lead in 2017/18 to implement a new marketing automation platform.


Wednesday, March 4th, 2020

4:15 PM Closing Keynote: Embedding Human-Centered Design and Building Empathy into Customer Experience

• Practicing emphatic listening in observing how modern customers interact with brands, products and people
• Building a customer-centric experience around explicit and implicit needs and wants
• Having empathy at the core of an ecosystem that propels customer experience

Check out the incredible speaker line-up to see who will be joining Thomas.

Download The Latest Agenda