02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore

REVOLUTIONISING CUSTOMER SERVICE, INTERACTIONS & EXPERIENCES IN THE AGE OF DIGITAL

Customers are now dictating the pace of change in businesses. As expectations evolve, it is imperative for organisations to radically transform their modus operandi to be customer-focused, else risk losing their competitive edge in this connected era.

Customer Show Asia 2020 will feature regional customer experience and contact centre leaders taking the stage to share innovative strategies and exchange know-hows on delivering exceptional customer (CX) across all touchpoints and journeys to maximise customer and business value.

WHAT'S HAPPENING IN 2020?

400+
Attendees

1
Mega Show

2
C-Level Strategic conferences

4
on-Floor Theatres

100+
Esteemed Speakers

100+
Conference & Theatre Sessions

6
Coveted CCW Excellence Awards

Featured Speakers

    As the region’s #1 contact centre event, Customer Contact Week Asia 2020 will provide the region’s contact centre leaders with actionable insights on building the contact centre of the future through:

    • 4 Focused Tracks (AI in Contact Centre, Operational & Workforce Excellence | Digital Customer Care & Experience | Quality & Service Excellence)
    • 40+ Contact Centre Leaders
    • 12 Interactive Discussion Groups
    • 6 Coveted Awards at the Customer Contact Week Asia Excellence Awards

    Spanning a series of high-impact discussions and insightful case studies, CX Leaders Week Asia 2020 will deep dive into
    industry-specific CX trends and technology developments, how best to maximise CX ROI and align cross-functionally to amplify
    customer centricity and excellence.

    • 3 Focused Industry Verticals (Financial Services, Media & Telecommunications, Energy & Utilities)
    • 60+ CX Leaders
    • 20+ Industry-Specific CX Case Studies & Presentations
    • 12 Interactive Discussion Groups

Event Sponsors

Why Sponsor Customer Show Asia 2020?

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Sponsor #CustomerShowAsia

Customer Show Asia 2020 provides a unique platform that encourages open conversation between industry practitioners and solution providers.

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Sponsorship Prospectus

View the 2020 prospectus to learn about the tailored sponsorship opportunities available and how we can improve your ROI.