2016 CX Impact Brochure

EFFORTLESS. CONVENIENT. INDIVIDUALIZED.

We live in an age where customers want a customer experience (CX) that is not only EFFORTLESS but also - controllable, emotional, continuous and individualized. At CX Impact 2016, customer service, human resources, and marketing leaders will share how they are building stronger customer relationships AND delivering ROI in an omni-channel environment.

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