Featured Download
Universal Orlando Resort's Approach To Guest Services
Universal Orlando Resort's Approach to Guest Services: If You Satisfy Agents, Customer Loyalty Will Come
By Brian Cantor, Content Director
See this exclusive interview from Deborah Colangelo, Universal Orlando Resort's Director of Guest Services as she gives us an inside look at how they gain and retain customer loyalty.
If you would like a copy sent directly to your inbox instead, please email enquiry@iqpc.com.
By Brian Cantor, Content Director
See this exclusive interview from Deborah Colangelo, Universal Orlando Resort's Director of Guest Services as she gives us an inside look at how they gain and retain customer loyalty.
If you would like a copy sent directly to your inbox instead, please email enquiry@iqpc.com.
Convince Your Boss Letter
Present your boss with this customizable letter detailing the reasons why you should attend the upcoming CX Impact and you'll be sure to receive approval to join us.
Current Attendee Snapshot
Vice Presidents, Directors and Managers who are in some of the most-respected companies and organizations will join us at CX Impact, will you be there to network with them?
If you would like to receive a copy of the list straight to your inbox, email us!
If you would like to receive a copy of the list straight to your inbox, email us!
CCIQ Executive Report on Customer Experience
We all know the customer experience is important. Less clear? How to actually improve it!
Ambiguity and uncertainty cloud our understanding of what the customer experience is, what a great customer experience entails, and how to actually achieve that ideal experience in our businesses. They thwart progress and hurt our ability to maximize customer relationships.
With the 2016 Executive Report on the Customer Experience, we hope to change that. Driven by CCIQ’s exclusive market research, commentary from experts, and case studies, we eliminate the ambiguity and provide clear, actionable insight into what customers AND businesses want from the experience. We then provide guidance for actually delivering it!
2015 CX Impact Director's Report
Download the 2015 CX Impact Post Show Report and see what CX means to our attendees. If you would like a copy sent to your inbox, email us!
Top 10 Customer Experience Trends
As you identify – and implement – strategies to optimize your own customer experience, consider the Top 10 Customer Experience Trends. If you would like receive this piece in your inbox, email us!
2016 CX Impact Sponsorship Prospectus
For information on sponsorship opportunities, please download the prospectus or email us for a copy sent to your inbox.
Exclusive Q&A with Tina Magazine, Global New Consumer Ventures Leader at The Goodyear Tire and Rubber Company
Hear from Tina Magazine, Global New Consumer Ventures Leader at The Goodyear Tire and Rubber Company as she gives us an inside look on her insights and challenges. If you would like a copy sent to your inbox, please email enquiry@iqpc.com.
Exclusive Speaker Q&A with Jane Torrance of Just Energy
Hear from Jane Torrance, Director, Contact Center - US East of Just Energy as she gives us an inside look on her insights and challenges. If you would like a copy sent to your inbox, please email enquiry@iqpc.com.
2016 CX Impact Brochure
EFFORTLESS. CONVENIENT. INDIVIDUALIZED.
We live in an age where customers want a customer experience (CX) that is not only EFFORTLESS but also - controllable, emotional, continuous and individualized. At CX Impact 2016, customer service, human resources, and marketing leaders will share how they are building stronger customer relationships AND delivering ROI in an omni-channel environment.
2016 CX Impact Registration Form
Make your registration quick & easy! Complete the registration form and email it to enquiry@iqpc.com
Daryl Travis: Author of "Little Things Big Returns" Exclusive
Interested to know who your closing Keynote is? Meet Daryl Travis, Author of "Little Things Big Returns - How to Deliver Experiences that Matter Most to your Customers". To receive a copy directly to your inbox, please email enquiry@iqpc.com.
The Global State of Customer Experience 2016
More than 700 global leaders in customer experience, service, insight, digital and marketing, were asked for their insights into the trends, challenges, investment priorities and the digital transformation in 2016.
Key findings:
Top investment priorities - customer loyalty and retention, CRM, and online CX
Top challenges - demonstrating ROI, finding budget and gaining board-level buy-in
Top trends - customer loyalty and retention, online customer experience, and data and analytics
Key findings:
Top investment priorities - customer loyalty and retention, CRM, and online CX
Top challenges - demonstrating ROI, finding budget and gaining board-level buy-in
Top trends - customer loyalty and retention, online customer experience, and data and analytics
IQPC ID: Where the CX innovators meet
CX Impact 2015 was named one of “The 50 Best Conferences to Attend” by The Daily Muse Editor because it focuses on what it takes to take your customer experience strategy to the next level. This is why.
10 must-know stats for CX leaders
CX industry professionals and consumers reveal the hottest trends, biggest challenges, and most promising opportunities facing customer experience leaders.