Chad Hendren

Director of Technology Sales
Virtual Hold Technologies

Chad brings more than 20 years of expertise in contact center technologies, hosted solutions, software development, and telecommunications services. He has traveled the world extensively, further broadening his exposure to industry challenges and customer experience expectations. To-date, Chad has numerous patents relating to telecommunications and multi-modal interaction handling with an emphasis on efficient, effective service delivery. His educational background is Business Information Systems and Software Development. Chad joined Virtual Hold Technology to work with the team to advance Customer Outcome Management solutions.

Check out the incredible speaker line-up to see who will be joining Chad.

Download The Latest Agenda

Day 2

Tuesday, August 9th, 2016

11:25 Moderated Roundtables

Topic 1: Effortless CX - Are your Customers Frustrated by Inconsistent Experience across Channels?
Virtual Hold Technology

Topic 2: Channels - How can you Overcome Potential Challenges as you Journey into New Channels?