Gail L. Smith

Gail L. Smith is Chief Customer Officer (CCO) for MetroPlus Health Plan, a subsidiary of NYC Health + Hospitals, the largest municipal health system in the United States.
 
As CCO for MetroPlus, Ms. Smith oversees the Customer Services Division which includes Call Center Operations, Enrollment and Membership, Member Retention, Training and Audits, Intergovernmental Relations and Facilities Operations. Ms. Smith first entered public health care as Director of Managed Care for Kings County Hospital Center in Brooklyn, New York, at a time when managed care was a relatively new concept. She joined MetroPlus in 1997 as Director of Customer Services and Network Development. At that time MetroPlus had approximately 40,000 members.
 
Today, MetroPlus health plans include commercial as well as traditional managed care products and cover nearly half a million New Yorkers. In her current role at MetroPlus, Gail Smith manages a staff of 250 employees. She works diligently with her staff to foster relationships with members, prospective members, providers, community-based organizations and advocates, and state and local officials to provide access to affordable quality health care for all New Yorkers who qualify.