Insightful. Inspirational. Community-Oriented.

May 17-19, 2020
Denver, CO

Exchange Day 3

8:00 am - 8:40 am Networking Breakfast

8:40 am - 9:00 am Chairperson’s Opening Remarks

9:00 am - 9:30 am Benchmarking Session - Leading Enterprise wide CX Transformation

Anahita Reilly - Chief Customer Officer, U.S. General Services Administration (GSA)
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Anahita Reilly

Chief Customer Officer
U.S. General Services Administration (GSA)

9:30 am - 10:00 am Project Analysis - An eLearning Journey Improves Customer Experience Metrics (and saves money too)

Bradly Sax - Global Director, Guest Experience, Delaware North
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Bradly Sax

Global Director, Guest Experience
Delaware North

10:00 am - 10:30 am Business Meetings

10:30 am - 11:00 am Business Meetings

11:00 am - 11:30 am Networking Break

11:30 am - 12:00 pm Benchmarking Session - When, Where, and How—Personalizing Customer Interactions in the Experience Economy

Kimberly Busdieker - Chief Customer Officer, Kroger Financial
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Kimberly Busdieker

Chief Customer Officer
Kroger Financial

12:00 pm - 12:30 pm Benchmarking Session - Customer Experience in the Supply Chain

Richie Proud - Vice President of Merchandise Planning, Allocation, and Product Insights, Groupe Dynamite
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Richie Proud

Vice President of Merchandise Planning, Allocation, and Product Insights
Groupe Dynamite

12:30 pm - 1:00 pm Exchange Concludes