Insightful. Inspirational. Community-Oriented.

May 4-6, 2020
Greater Denver, CO

Exchange Day 3

8:00 am - 8:20 am Networking Breakfast

8:20 am - 8:30 am Chairperson’s Opening Remarks

8:30 am - 9:00 am Benchmarking Session - Using Conversational Virtual Assistants to Improve Customer Experience

Manny Rodriguez - Chief Marketing, Experience & Customer Officer, UCHealth
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Manny Rodriguez

Chief Marketing, Experience & Customer Officer
UCHealth

9:00 am - 9:30 am Industry Panel - Travel & Hospitality CX Luminaries

9:30 am - 10:00 am Project Analysis - Transform Health Care Strategy and Processes with Millennials at the Helm

10:00 am - 10:30 am Business Meetings

10:30 am - 11:00 am Business Meetings

11:00 am - 11:30 am Networking Break

11:30 am - 12:00 pm The Fierce & Female Panel - Overcome Corporate Boundaries: Lessons from the Women Who Built a Culture of Innovation

Kit Sundararaman - Principal Client Insights, Client Experience, Edward Jones
Cassandra Crowe-Jackson - VP, Patient Experience, University of Maryland Upper Chesapeake Health
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Kit Sundararaman

Principal Client Insights, Client Experience
Edward Jones

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Cassandra Crowe-Jackson

VP, Patient Experience
University of Maryland Upper Chesapeake Health

12:00 pm - 12:30 pm Exchange Recap and Wrap-up, Thoughtexchange Question

Based on your learnings from the last few days, what subject matter/strategy/topic are you most looking forward to implementing

12:30 pm - 1:00 pm Exchange Concludes