CX Week Canada 2019 explores customer experience as the central driver for successful business outcomes using tools such as customer service, design thinking, employee experience and technology to deliver on this promise.
Chris Mahlberg, VP Business Banking, BMO Financial
Patrick Bach, Director, Service Design, CIBC
Yves Rannou, VP Digital Solutions, Sunwing
Ramy Nassar, Director of Innovation, Mattel
Victor Ghanem, Director of UX, Manulife
Marc Gordon, The Customer Experience Expert, CX Influencer
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