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23 - 25 September, 2019
Chelsea Toronto, ON

CX Week Canada Blog

The Difference Between Customer Service and Customer Experience

By: Marc Gordon
07/03/2019

Marc Gordon, Customer Experience Expert and Keynote Speaker at CX Week Canada this Sept. 23-25, shares the difference between customer service and customer experience. 

Innovation Through Design Thinking

By: Marisa White
05/15/2019

Innovation is more important than ever, but what does it have to do with Design Thinking? Outlined is a brief Design Thinking 101 to drive innovation in your organization. 

Welcome to CX Week Canada

By: Marisa White
05/07/2019

We are ready to launch! With many exciting, experiential features, CX Week Canada 2019 brings an exciting program together to drive home CX as your Business Strategy.