In the age of Big Data, enterprises have access to such large volumes of data that it can become overwhelming. Many organizations make the erroneous assumption that collecting data is enough and often do very little with it.
Our latest report analyzes how CX affects the future of business and we survey some of our CX Week Canada speakers to see their thoughts.
Marc Gordon, Customer Experience Expert and Keynote Speaker at CX Week Canada this Sept. 23-25, shares the difference between customer service and customer experience.
Innovation is more important than ever, but what does it have to do with Design Thinking? Outlined is a brief Design Thinking 101 to drive innovation in your organization.
We are ready to launch! With many exciting, experiential features, CX Week Canada 2019 brings an exciting program together to drive home CX as your Business Strategy.