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CASE STUDY: Delivering Service in a Digitally Enhanced World

CASE STUDY: Delivering Service in a Digitally Enhanced World

At CX Week Canada 2018, Nitin Badjatia, Senior Director, Product Strategy, Customer Service Management at ServiceNow, presented a case study on how to deliver service in a digitally enhanced world. In his presentation, he discusses:

  • Challenges in a customer's journey
  • Customer relationship management best practices     
  • Measuring & delivering value for service excellence
  • and more.


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