CASE STUDY: Delivering Service in a Digitally Enhanced World
At CX Week Canada 2018, Nitin Badjatia, Senior Director, Product Strategy, Customer Service Management at ServiceNow, presented a case study on how to deliver service in a digitally enhanced world. In his presentation, he discusses:
- Challenges in a customer's journey
- Customer relationship management best practices
- Measuring & delivering value for service excellence
- and more.
To get a copy of this presentation sent to you directly, contact us here.
Please note: That all fields marked with an asterisk (*) are required.