Case Study Delivering Service In A Digitally Enhanced World
CASE STUDY: Delivering Service in a Digitally Enhanced World
At CX Week Canada 2018, Nitin Badjatia, Senior Director, Product Strategy, Customer Service Management at ServiceNow, presented a case study on how to deliver service in a digitally enhanced world. In his presentation, he discusses:
Challenges in a customer's journey
Customer relationship management best practices
Measuring & delivering value for service excellence
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