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PUBLIC SECTOR: Cultivating Client Satisfaction Amid Policies and Legislation

PUBLIC SECTOR: Cultivating Client Satisfaction Amid Policies and Legislation

At CX Week Canada 2018, Ashutosh Anil, Business Leader, Client Experience at Technical Safety BC discusses how the public sector cultivates client satisfaction while working with policies and legislation. In his presentation, he discusses:

  • The accident prevention model
  • The foundation of building a CX model
  • Building a collaboration framework
  • Enhancing organization-wide CX centricity
  • and more.


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