As The INSIDE View’s Chief Experience Officer, my purpose and
passion have always been to engineer experiences that last a lifetime! My
experience over the last 20+ years has allowed me to stay focused on the most
critical part of any business: THE PEOPLE! That is what lead me to design The
INSIDE View’s Signature Sales System:
The seven steps to Customer Experience Excellence (CXE)
By IGNITING leadership teams to inspire excellence, EXCITING
Employees to be consistently committed, and DELIGHTING Customers to be loyal
for life, I’ve had the great pleasure of being strategic and successful with
experience design for a variety of industries.
Early in my career, I could design experiences that delighted
customers on a sensory level with Danier Leather, allowing me to learn that
creating an experience is more than just excellent service, but must appeal to
our senses if we want to create a memory that lasts!
My experience spans more than four decades of success in
retail, construction, and non-profit industries. Business has changed
exponentially over this time, and I’m honoured to be recognized by my peers as
a thought leader winning multiple awards and nominations as our business world
transitions from customer service to CUSTOMER EXPERIENCE!
Driving sales and service for large scale business across
Canada, achieving record-breaking industry success for CX Excellence and
providing small business the ability to execute CX practices that result in
up-leveling revenue, culture, and customer satisfaction are just a few of the
accomplishments that I take great pride in.
In 2015, with the rise of Uber, Netflix, AirB&B, and many
other industry disruptors, I took my passion and purpose to the next level by
founding the INSIDE View, a Customer Experience Design Firm; Experience
Engineers that IGNITE Leaders, EXCITE Employees, and DELIGHT Customers by
introducing industry-leading CX practices to small business. We work with
organizations to design experience strategies for both employees and customers.
We build strategic plans that enforce transformations, cultivate a culture of
excellence and result in high-level customer satisfaction, instagrammable
moments, increased customer retention, a high level of employee engagement, and
of course 5-star reviews!
In our arsenal we have over 100 courses that support
delivering outstanding customer experience; topic such as communication(email,
social, and in person), business etiquette, leadership, sales, mindset mastery,
journey mapping, hiring top talent, Coaching confidence, and our experience
excellence academy to name a few.
If you are curious about the 7 steps to customer experience
excellence and have questions around CX (like where to start!!?) you are
welcome to reach out to me at firstname.lastname@example.org
*Processing your payment may take a moment. Please click submit payment only once, and do not refresh this page. Doing so may result in your credit card being charged more than once.