Head of Customer Experience
Agenda Day 2: Main Conference
Thursday, September 13th, 2018
Many companies are growing increasingly aware that providing excellent customer experiences and achieving profitable growth stems largely from the ability to deliver positive workplace experiences for their employees. Yet in our modern world, some are still holding on to traditional approaches to management and office policies that can do more harm than good.
What specifically does it take to successfully attract and retain talent? How do you know you’re really giving employees what they want? Hear from these leaders responsible for developing teams at their organizations share some of the strategies that keep their employees happy and inspired, and their customers coming back for more.
- Identify stale beliefs that can hold your employees back and gain fresh philosophies that make a difference
- Recognize behaviors of leaders who execute a clear vision between customer and employee engagement
- Hear employee engagement success stories and unconventional tactics that motivate employees, increase job satisfaction and drive more revenue
- Learn how you can make small internal shifts that result in big customer impacts