Jessica Cryer is a sharp and experienced Customer
Experience consultant who has a passion for helping businesses create, design, build,
and execute strategies that will make a tangible difference. Now as the VP, Business and
Customer Strategyl Jessica is responsible for managing a Customer P&L
and leading a team in identifying, developing, and executing customer and
category growth opportunities through the use of relevant and personalized
marketing and sales strategies. Jessica also plays an integral role in leading consulting initiatives that reshape
customer-centric thinking and management across organizations.
Prior to joining CSPN, Jessica worked at Monitor
Deloitte leading strategy projects for major Canadian financial institutions.
Her passion for customer experience led her to Idea Couture, where she focused
on customer experience innovation and transformation. Jessica is driven
by the opportunity to conceive and build memorable customer and employee
experiences, linking disciplines from Strategy, Human Resources, and Service
Design to produce desired business outcomes.
Check out the incredible speaker line-up to see who will be joining Jessica.
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