Live Chat Software
23 - 25 September, 2019
Toronto, ON

John Dumo

Director of Customer Experience & Business Transformation

Agenda Day 3: Main Conference & Site Tours

Friday, September 14th, 2018

11:25 AM CX Maturity Roundtables: Customer Experience Veteran: Overcoming Cultural Buy-In

Once company leaders have bought into customer experience, roadblocks can emerge in middle-management. What strategies can you leverage to enhance buy in and overcome implementation challenges on the ground?

Check out the incredible speaker line-up to see who will be joining John .

Download The Latest Agenda