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23 - 25 September, 2019
Chelsea Toronto, ON
John  Dumo, Director of Customer Experience & Business Transformation  at Softchoice
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John Dumo


Director of Customer Experience & Business Transformation
Softchoice

Agenda Day 3: Main Conference & Site Tours

Friday, September 14th, 2018


11:25 AM CX Maturity Roundtables: Customer Experience Veteran: Overcoming Cultural Buy-In

Once company leaders have bought into customer experience, roadblocks can emerge in middle-management. What strategies can you leverage to enhance buy in and overcome implementation challenges on the ground?

Check out the incredible speaker line-up to see who will be joining John .

Download The Latest Agenda