Markus is Senior Director, Experience & Product
Design at Kira Systems, a fast growing AI and machine learning company, where
his team is focused on delivering great experiences for users, customers and
has held leadership roles in experience, product, and service design at Fortune
500 companies, leading design firms, and start-ups in Europe and Canada. Over
the past decade, he has focused on building out great customer and employee
experiences by embedding human-centred design practices in large enterprises:
designing delightful customer and employee experiences in-store and online at
Indigo; co-founding the pioneering in-house Service Design team at TELUS;
establishing the Experience Design Centre of Excellence at Rogers
Communications; and serving in a design leadership role in Orange/ France
a respected speaker, Markus has presented at leading industry conferences in
Europe, the U.S. and Canada. A passionate community builder, he co-founded
The Prosper Lab, focused on using design to build safe, inclusive
learn-by-doing environments supporting individuals living in poverty on their
journey to personal transformation and sustainable employment.
holds a Master of Arts in interaction design from the University of
Westminster, London and a Bachelor's of Arts & Business from the University
of Waterloo, Canada
Check out the incredible speaker line-up to see who will be joining Markus.
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