National Contact Centre Manager
Agenda Day 3: Main Conference & Site Tours
Friday, September 14th, 2018
11:25 AM CX Maturity Roundtables: Customer Experience-Led Company: Sustaining a Culture of Experience
Your company has transformed into a customer experience-led bellwether in the industry. How will you maintain momentum amidst real business challenges? How will you avoid the pitfalls that come with leading CX at scale?