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23 - 25 September, 2019
Chelsea Toronto, ON
Patrick Bach, Customer Experience & Service Design Leader at TD Bank

Patrick Bach


Customer Experience & Service Design Leader
TD Bank

Check out the incredible speaker line-up to see who will be joining Patrick.

Download The Latest Agenda

Agenda Day 1: Pre Conference Workshops

Monday, September 23rd, 2019


9:15 AM Design at Scale: How Design Thinking Can Move the Innovation Needle

As Human-Centered Design grows in scale, we see the impact moving past a singular product and service. In an industry typically risk averse, Chris utilizes design thinking to not only garner customer centricity, but also harnessing the impact of rapid innovation to begin to create products that meet customer needs. Through case example, he addresses:
+Integrating customer voice across functions and departments
+Developing Buy-In for Design Thinking with rapid improvements
+Moving from Ideation to Implementation in record timing