Live Chat Software
23 - 25 September, 2019
Chelsea Toronto, ON
Samantha Chandler, Principal Customer Success Consultant at Zendesk

Samantha Chandler (Past Speaker)

Principal Customer Success Consultant

Check out the incredible speaker line-up to see who will be joining Samantha.

Download The Latest Agenda

Agenda Day 2: Main Conference

Tuesday, September 24th, 2019

11:00 AM Self Service

+ Identify current behaviors of  self-serving preference
+ Partnerships and training required for successful implementation

11:00 AM Design Thinking

+ Drive empathy at the core of customer interactions
+ Foster meaningful innovation through ideation and testing

11:00 AM Personalization

+ The power of pairing customer data and machine learning technology
+ Where to start when integrating personalization into an existing end-to-end experience

11:00 AM Employee Engagement

+ How to manage training requirements across a myriad of customer functions
+ Developing white glove service as a priority across all services, industry, & training

11:00 AM Customer Journey Mapping

+ Gain a holistic vision of customer intent
+ Zoom in to granular journey layers to sketch actionable insights