The speaker Samantha Chandler was part of the previous event. To review the most recent speakers list, click here.
Samantha Chandler (Past Speaker)
Principal Customer Success Consultant
Zendesk
Check out the incredible speaker line-up to see who will be joining Samantha.
Download The Latest AgendaAgenda Day 2: Main Conference
Tuesday, September 24th, 2019
11:00 AM Self Service
+ Identify current behaviors of self-serving preference
+ Partnerships and training required for successful implementation
11:00 AM Design Thinking
+ Drive empathy at the core of customer interactions
+ Foster meaningful innovation through ideation and testing
11:00 AM Personalization
+ The power of pairing customer data and machine learning technology
+ Where to start when integrating personalization into an existing end-to-end experience
11:00 AM Employee Engagement
+ How to manage training requirements across a myriad of customer functions
+ Developing white glove service as a priority across all services, industry, & training
11:00 AM Customer Journey Mapping
+ Gain a holistic vision of customer intent
+ Zoom in to granular journey layers to sketch actionable insights