As a Principal Customer Success
Consultant with Zendesk, Sam partners with CEOs, Managers, and CS teams to
develop support strategies that consider the entire customer experience and
effectively scale with an organization’s growth.
After spending the last 15 years
becoming acclimated with every Customer Service role from the front lines of
cashiering to designing early stage CX programs, Sam knows what truly drives
loyalty —and it definitely doesn’t involve the promise of
differentiated customer service sans a strategy to back it up. It’s about
aligning your service goals with your organization’s larger objectives and
calibrating your measurements of success to reflect that mission.
Sam’s background shapes her
perspective on the concepts of the user experience, strategic data utilization,
and understanding the psychological drivers behind consumer behavior —
inspiring her participation in a variety of speaking engagements, webinars, and
online articles. She was named Zendesk’s Global Success Consultant of the Year
for 2017 and this year was appointed as the organization’s first Principal
Check out the incredible speaker line-up to see who will be joining Samantha.
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