Shawn is an MBA accredited and
internationally experienced CX Consultant.
Passionate about strategically solving customer-centric business
problems, he is relentless in his drive to achieve defendable results while
empowering companies to deliver genuine and truly impactful customer
experiences. Acting as the Manager, CX Strategy, Shawn leads the
delivery of all Consulting projects, assisting companies in removing
operational complexity and uncovering the true value of their employees and
Prior to joining CSPN, Shawn worked as a
Strategy Consultant across, industries, geographies and business sizes ranging
from start-ups to Multinational Financial Services firms. His depth of experience allowed him to branch
off as an Independent Consultant, developing personalized tools and
methodologies to deliver complex CX projects for various businesses. Combining, Business Strategy, Marketing,
Operations, and CX knowledge, Shawn is able to take a 360 view of the customer
journey and build memorable customer experiences that align to overall business
goals / objectives.
Check out the incredible speaker line-up to see who will be joining Shawn.
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