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23 - 25 September, 2019
Chelsea Toronto, ON
Shawn Ashley, Manager, CX Strategy & Operations at CSPN

Shawn Ashley

Manager, CX Strategy & Operations

Check out the incredible speaker line-up to see who will be joining Shawn.

Download The Latest Agenda

Agenda Day 3: Main Conference & Site Tour

Wednesday, September 25th, 2019

10:30 AM Assess Organizational CX Maturity Level: How Prepared are you to Deliver Great Customer Experience?

 + Learn about the strategies, approaches and tools used to assess your customer service
+ Dissect the major Customer Service components involved in accurately assessing an organization’s maturity
+ Perform a Customer Service Pulse-Check